The Position: Working with the Management Team, the Food Service Manager will play a central, full-time leadership role in building our startup business, with a particular focus on planning, developing and overseeing day-to-day operations of the Food Service Department (Deli, Juice bar, Café, Kitchen) to meet the dual objectives of A) creating a unique food service program and environment that delivers a differentiated and enjoyable customer experience and B) achieving company targets for sales, margins, labor, budgets, and customer service. Key to this position will be leading and training food service staff to perform in a professional, positive manner serving delicious, fresh foods to customers in a courteous, welcoming manner. The position will initially focus heavily on the creation of systems, standards, menus, and operational procedures. This position will report directly to the Store Manager.
The Responsibilities: Include but are not limited to…
OPERATIONS PLANNING: Develop menus, recipes, production processes, schedules and food quality and safety standard programs. Identify menu items that will delight the local community and differentiate the food service program. Coordinate food service offerings with the overall customer experience and environment envisioned for the store and cafe.
DEPARTMENT SUPERVISION: Oversee all aspects of the Food Service Department. Lead entire staff to provide safe and delicious foods, excellent customer service, department maintenance and merchandising of department displays.
PERSONNEL SUPERVISION: Maintain confidentiality with information of a sensitive nature. Schedule labor hours within payroll allocation. Select qualified applicants. Ensure orientation, safety and on-the-job training (checklists) has been completed. Motivate staff to work as a positive team. Conduct peer reviews. Take disciplinary action as needed following established policies. Organize and conduct department meetings.
DEPARTMENT MAINTENANCE: Ensure food prep, storage and display areas are maintained in clean, well-organized condition meeting safety and health department standards. Ensure proper dating and labeling procedures as well as ordering and receiving procedures are followed
MERCHANDISING: Ensure accurate, uniform signage is in place, Ensure monthly promotions are well signed, merchandised and stocked. Plan attractive displays with Store Manager; ensure displays are fully stocked, rotated to ensure freshness and give an appearance of abundance.
ADMINISTRATION: Ensure proper, accurate and timely processing of food service department invoices and paperwork. Have a comprehensive understanding of financial reports. Ensure goals are met in labor, sales and margin in all Food Service areas.
MISC: Perform other tasks assigned by Store Manager. Attend Store Management Team and Food Service meetings. Review department financial reports with Store Manager and take corrective action as needed. Maintain professional relationships with all Vendors. Attend trade shows as needed. Meet regularly with Assistant Managers to review all aspects of the department. With Store Manager and Assistant Food Service Manager, review and create the organizational and labor structure for Food Service operations.
The Qualifications:Someone with multiple years of management experience in food service or restaurant operations with particular knowledge in hiring, training, evaluating, and directing food service personnel. Able to work as a positive team member and be personable, creative, hard working and good at inspiring and delegating to others. This individual must be excited to be a leader in building a startup business and able to thrive in a fast paced, sometimes stressful, environment and manage changing priorities and multiple tasks simultaneously with an attention to detail. S/he must have good skills in organization, problem solving, time-management, communication, coaching and operations planning. Knowledge of sanitary food handling, preparation techniques and knife skills. Willingness to train and use costing software such as ChefTec / CostGuard. NRA Safe Served certified or willing to attain certificate within one year. Able to lift up to 50 pounds and to stand for extended periods of time. Able to handle kitchen chemicals and hazardous equipment. Willing to work with meat.
This person must be committed to our social mission and appreciate its importance to the business. We seek someone who is culturally competent and able to work well with the ethnic diversity of the community. Familiarity with and knowledge of West Oakland is a strong preference. A passion for good food and sharing that passion with others is also highly desired.
This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisors’ instructions and to perform the tasks requested by their supervisors.
The Compensation: The salary will be a minimum of $60,000, with a possibility of a higher salary offer based on experience and qualifications. We offer a 15% discount on purchases throughout the store, bottomless free coffee, a medical plan after 90 days of employment, and a 401K retirement plan after one year of employment. Paid vacation will begin to accrue after one year of employment.
Please send current resume, three professional references and a brief cover letter to email@example.com. Community Foods Market is an Equal Employment Opportunity employer. We value diversity and inclusion. People of color, people with disabilities, women, and LGBTQ candidates are encouraged to apply.